Recent years have brought ever increasing demands for company IT departments. Managers responsible for managing system maintenance and evolution are in a particularly difficult situation. Constant fear of system failures, unpredictable increasing performance requirements and changing functionality fuelled by seeking business uniqueness, as well as a high supply of jobs for IT specialists force seeking methods of work which would ensure omission of basic errors, repetitiveness and transparency of activities.

The answers to the above and many other questions are provided by the IT best practice library (ITIL). ITIL revolutionises the approach to IT management. It places IT Departments as service providers and makes IT activities transparent and settleable. More importantly, it combines requirements of IT with the resources incurred for IT maintenance and evolution. 

If one wants to act according to ITIL guidelines, reaching for a commonly available theory only is not sufficient, though. The decision to adapt ITIL concerns the completion of a complex IT project which will affect the practices and habits existing in every company. Therefore it is important to be able to use the knowledge of experienced practitioners in such a project. 

IT.expert offers services in:

• developing the concept of ITIL adaptation in a company; 
• designing a service catalogue; 
• carrying out and completing projects of adaptation a process model of management based on ITIL; 
• counselling on the selection of tools implementing the handling of management processes; 
• analysis of the management process maturity level; 
• counselling on developing the configuration base; 
• counselling on Service Desk organisation.